Impulse is Avanza’s customer engagement and experience platform that uses Artificial Intelligence to engage, respond, and analyze customer interactions & behavior across all touch points and channels.
Impulse offers a wide array of domain and context specific intelligent bots, sentiment analytics, and a number of intelligent "help" agents that can be seamlessly interfaced with existing CRM/CxM Plaforms, Mobile apps, internet portals or any other electronic channel.
Impulse offers organizations maximum agility by working with best in breed AI engines globally. The platform resides as a layer between your data and your user and evolves how you harness and utilize information to deliver an excellent customer experience every time.
The best way for organizations to take advantage of cognitive technology is to understand which customer engagements can be evolved. With Avanza's impulse you work with tailored technology and specialized professionals who know how to accelerate automation.
Enhance experience and enable deeper analytics into customer behavior
Impulse offers industry specific customer engagement solutions that proactively take corrective and improvement measures to enhance overall customer experience and service levels for organizations